fg55 Privacy Policy

fg55 is Bangladesh's trusted online betting and casino platform. We understand that when you register and play with us, you entrust us with sensitive personal information. This Privacy Policy has been prepared to give you a clear, transparent account of our data practices so you can make informed decisions about sharing your information with us.

This policy applies to all users who access fg55 through our website at fg55.bio, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other part of Bangladesh. By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of the platform.

1. Information We Collect

PERSONAL IDENTIFICATION DATA

When you create an account with fg55, we collect the following categories of personal information to verify your identity, process payments, and comply with responsible gaming obligations:

• Full legal name as it appears on your national ID card or passport
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number (primary contact channels)
• Residential address including division, district, and postal code within Bangladesh
• Government-issued photo identification documents submitted for KYC verification

TECHNICAL & USAGE DATA

In addition to the information you directly provide, our systems automatically record technical data when you use fg55. This technical data helps us detect fraud, improve site performance, and tailor the experience to your preferences:

• IP address and approximate geographic location derived from it
• Device type, operating system version, browser type, and screen resolution
• Pages visited, session duration, bet history, and game interaction logs
• Cookies, session tokens, and similar tracking technologies (see Section 4)

2. How We Use Your Information

fg55 processes your personal data only for specific, clearly defined purposes. We do not use your data for any purpose beyond those described below without first obtaining your explicit consent:

• Account registration, identity verification, and ongoing KYC compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks
• Providing customer support and responding to queries submitted via email at [email protected]
• Sending account-related notifications including transaction confirmations and security alerts
• Detecting and preventing fraudulent activity, money laundering, and abuse of promotional offers
• Personalising the platform experience with relevant game recommendations and bonus offers
• Complying with responsible gaming obligations, including age verification and self-exclusion enforcement

Where fg55 wishes to use your information for marketing communications not directly related to your account activity, we will request your separate opt-in consent. You may withdraw marketing consent at any time by contacting our support team at [email protected].

3. Payment Data & Bangladesh Payment Methods

fg55 supports a range of payment methods that are widely used across Bangladesh. When you make a deposit or withdrawal, we collect payment-related information necessary to process your transaction securely. This may include your mobile wallet number (for bKash, Nagad, Rocket, or Upay transactions), or the last four digits of your card number for Visa and Mastercard payments.

We support the following payment options for Bangladesh players:

Full payment card numbers are never stored on our servers. Card transactions are processed through PCI-DSS compliant payment gateways. Mobile wallet transaction references are retained only for the period required to resolve any disputes or comply with financial reporting obligations. fg55 does not share your payment credentials with any third party except the payment processor required to complete your transaction.

4. Cookies and Tracking Technologies

fg55 uses cookies and similar tracking technologies to ensure our platform operates correctly, to understand how users interact with our services, and to improve overall performance. A cookie is a small text file stored on your device when you visit our website. We use several distinct categories of cookies:

STRICTLY NECESSARY COOKIES

These cookies are essential for the website to function. They enable core features such as user authentication, session management, and security enforcement. These cookies cannot be disabled without breaking site functionality.

ANALYTICAL & PERFORMANCE COOKIES

These cookies help us understand how visitors use fg55, which pages are most frequently visited, and where users encounter difficulties. The information collected is aggregated and does not identify you personally. We use this data solely to improve the platform experience for all Bangladesh players.

FUNCTIONAL COOKIES

Functional cookies allow us to remember your preferences, such as your chosen language setting or display preferences, so you do not need to re-enter them on each visit. Disabling these cookies may affect the personalised features of the platform but will not prevent basic access to fg55 services.

5. Data Sharing and Disclosure

fg55 does not sell, rent, or trade your personal information to third parties. We may, however, share your data with carefully selected service providers and partners in the following strictly limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks) — only the minimum data required to complete your transaction is transmitted
• Identity verification and KYC service providers who assist us in confirming the identity and age of players in Bangladesh
• Fraud prevention and security vendors whose tools help us protect the platform from bad actors and ensure fair play for all users
• Competent authorities and regulators when we are legally obligated to disclose information, for example in response to a valid court order or official government inquiry

All third-party service providers engaged by fg55 are contractually required to process your data only for the purpose for which it was shared, to maintain appropriate security standards, and to refrain from using your data for their own commercial purposes.

6. Data Retention

fg55 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow us to resolve disputes, enforce our terms, respond to regulatory enquiries, and comply with applicable legal obligations. In practice, this typically means account data is retained for a period of five years following account closure, after which it is securely deleted or anonymised.

Certain categories of data may be retained for shorter or longer periods depending on the specific purpose for which they were collected. For example, marketing communications preference records are deleted promptly upon receipt of an opt-out request. Transaction records related to deposits and withdrawals may be retained for a longer period in accordance with financial record-keeping requirements.

7. Security Measures

fg55 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include transport layer SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting employee access to personal data on a strict need-to-know basis, automated fraud detection and anomaly monitoring systems, and regular security audits conducted by independent specialists.

While fg55 takes all reasonable steps to safeguard your personal data, no online platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your fg55 account, to enable two-factor authentication where available, and to contact us immediately at [email protected] if you suspect that your account has been compromised.

8. Third-Party Links

The fg55 platform may occasionally contain links or references to third-party websites, payment gateway portals, or partner services. fg55 has no control over the content, privacy practices, or data handling of those external websites. We strongly recommend that you review the privacy policy of any third-party site before submitting personal information to it. fg55 accepts no responsibility or liability for the privacy practices of third-party websites accessed via links on our platform.

9. Children's Privacy and Age Restriction

fg55 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that a person under 21 has submitted personal data to us, we will delete that data from our records promptly and close the relevant account.

Parents and guardians who believe that their child may have registered on fg55 or submitted personal information are urged to contact us immediately at [email protected]. We take such reports with the utmost seriousness and will act on them without delay.

10. Changes to This Privacy Policy

fg55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email to the address associated with their fg55 account.

Your continued use of fg55 following the posting of a revised Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how fg55 is protecting your personal information. The current version of this policy is always available at fg55.bio/privacy-policy.